FAQ

Finance and earmarking

Where can I find out about the cost of the Skateistan’s work and how it’s financed?

Please see the Financial Overview section of our website or read our latest Annual Report online (available in English only).

Where does my money go?

For 2015, 82% of donations went towards supporting Skateistan’s programs in Afghanistan, Cambodia, and South Africa. The cost of the operational support provided by Berlin headquarters to the field projects was 10% of Skateistan's overall expenditure and a further 8% was spent on fundraising efforts. In other words, for every dollar donated, 82 cents were used to empower youth through skateboarding and education at our Skate Schools around the world, 10 cents were used for the administration costs that support the Skate Schools, and 8 cents were spent on seeking out funds that will allow Skateistan to continue to empower youth in the future.

How does Skateistan define its costs?

Skateistan classifies program costs as all expenditures relating to the projects in Afghanistan, Cambodia and South Africa, including media and technical support. Fundraising costs include fundraising salaries, fundraising overheads, fundraising drives and events, and direct communication with major donors. Management costs include administration salaries, headquarter overheads, compliance costs and audit fees.

What are all of the different ways that I can donate to Skateistan?

The easiest way to make a donation to Skateistan is online by credit card at https://www.skateistan.org/donate. However, we do understand that some people do not wish to donate using a credit card and have done our best to accommodate people who prefer other payment methods. We currently offer various donation options in countries where we have tax-exempt status, which can be found on the following pages:

  • USA
  • UK
  • Germany

Donations can also be made by international bank transfer to:

Bank: Commerzbank
Bank Address: Potsdamer Straße 125, 10783 Berlin, Germany
Account Name: Skateistan gGmbH
Account Number: 138 068 200
Bankleitzahl: 100 400 00
IBAN: DE14 1004 0000 0138 0682 00
BIC/SWIFT Code: COBADEFFXXX
*Please note that donations made via international bank transfer will likely not be tax exempt outside of Germany.

How can I get a tax-receipt for my donation?

How can I make sure my donation benefits Skateistan as much as possible?
Can I specify where my donation will be used?

Skateistan gratefully receives all donations to our work internationally and will use all donations to support our youth programming in Afghanistan, Cambodia and South Africa. In order to keep administrative costs low, we currently do not delegate our resources to earmark donations of less than USD 10,000.

 

If you have more questions about how your donation is used after reading this FAQ, please contact donate@skateistan.org for further information.

Can I ask Skateistan to fund a project?

No. Skateistan is a neutral and independent organization whose exclusive mission is to finance the programs that we’ve developed with the children we work with. It is very important to Skateistan to have control over the content and direction of programs in order to create opportunities and solutions that make sense to the children and communities that we work together with. We use the voluntary contributions of our donors to finance these activities, and it is therefore not possible to use those donations for any other purposes. For information about Skateistan programs, please visit our programs page.

If you are a skateboarding and education project that is interested in connecting with Skateistan, please email info@skateistan.org.

Online donation

Here you will find answers to the most common questions concerning credit card donations made on our website.

How do I make a donation?

To make a one-time gift to Skateistan, please visit https://www.skateistan.org/donate and click the tab “donate once”. Select your currency, the amount you would like to donate, and then provide your personal and payment details. After you click the “donate” button at the bottom of the page you will be redirected to a donation confirmation page. You will also receive a thank you email within 15 minutes. If you donate in USD you will also receive an automated receipt.

How do I become a monthly donor?

To make a recurring monthly gift to Skateistan, please visit https://www.skateistan.org/donate and click the tab, “Join the Citizens”. Select your currency, the amount you would like to donate each month, and then provide your personal and payment details. After you click the “donate” button at the bottom of the page you will be redirected to a donation confirmation page. You will also receive a thank you email within 15 minutes.

Can I make a donation in a currency not shown on the form?

For online donations made by credit card, we can only accept the currencies listed, i.e. US dollars (USD), euro (EUR). Limiting the number of currencies for credit card donations helps us reduce administration costs.

For donations by bank transfer, however, a wider range of currencies are available. For more information please email donate@skateistan.org.

Which credit cards can I use, and for which currencies?

If you are making your donation in US dollars, we accept payments from MasterCard, VISA, Discover, and American Express. If you are donating in Euro, we accept payments from MasterCard and Visa.

Can I make a donation without giving any personal details?

No, but Skateistan takes great care to protect the personal data of its donors (see our Privacy policy). Any personal data we record is kept confidential. We will not pass it on to anyone for commercial purposes.

I gave my credit card number, but the system didn’t accept my payment. Why?

It could be that the credit card is invalid or has expired. Please check with your card issuer or bank.

How can I be certain that the system has accepted my payment?

Once your payment has been completed you will be redirected to a payment confirmation page. If you have given a valid e-mail address, you will receive an e-mail acknowledging your donation about 15 minutes later. If you do not receive a confirmation e-mail, you can contact us at donate@skateistan.org to request acknowledgement of your donation.

Online donation form - Terms & Conditions

How can I request a refund?

If you have made an error in making your donation or have changed your mind about contributing to Skateistan, we will honor your request for a refund within 30 days of your donation if the payment was made on https://www.skateistan.org/donate.

To request a refund, please email donate@skateistan.org and specify the date and payment method you used. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

What are the terms & conditions for a monthly donation?

By making a recurring donation, you authorize Skateistan to charge your credit card automatically each month. You acknowledge that you have full authority to make this charge to this credit card and this authorization is to remain in full force and effect until:

  1. Skateistan has received an online termination activated by yourself, five (5) business days before the next requested charge cycle OR
  2. You will send an email to development@skateistan.org. You understand that it may take up to three (3) weeks to process any email or written requests from time of receipt at Skateistan, during this time your credit card may be charged.

You also agree to amend your information electronically online, if the card expires. Until these amendments are received your credit card will not be charged and may be rendered inactive.

If your donation is refused by your financial institution for any reason, including over-limit, closed account, insufficient funds, or unauthorized account, Skateistan will not be able to process your donation and may freeze your recurring donation request until you submit updated information to Skateistan.

You understand and agree that you will notify Skateistan by sending an email to donate@skateistan.org within thirty (30) days if you think the donation has been incorrectly charged to your credit card. Skateistan will correct, as soon as possible, any direct charges made in error, but you agree not to hold the organization liable for any contingent expenses, related losses or further charges that result from the incorrect charge.

All contributions are made with the understanding that Skateistan has complete control of the donated funds and discretion as to the use of the funds, so that the funds are used to carry out Skateistan's tax-exempt purposes and functions.

How does Citizens of Skateistan promotional gear work?

When you donate 10 US Dollars or more a month, you become a Citizen of Skateistan and you are entitled to receive exclusive Citizens of Skateistan promotional merchandise. Monthly donors between 10 and 40 USD, will receive badges and stickers, donors between 40 and 80 USD will receive a t-shirt, and those donating 80 US dollars a month or more will receive a hoodie. The value of any merchandise or any other item received through the Citizens of Skateistan program will be deducted from your US tax donation receipt. You can email donate@skateistan.org to request this receipt.

If you would like to join the Citizens of Skateistan as a monthly donor but do not want to receive promotional merchandise, please leave the box labelled “Would you like to receive the exclusive Citizens of Skateistan promotional gear?” unticked, when signing up as a monthly donor.

Due to German tax law we are unable to offer exclusive Citizens of Skateistan merchandise to monthly donors giving in Euro.

Donation privacy and security policy

Skateistan takes great care to keep the details you provide for credit card payments confidential and attaches great importance to the protection of your personal data.

How can I be certain that my online payment is safe?

Skateistan takes great care to keep the details you provide for credit card payments confidential (see our Privacy policy). We use Payvision and TransFirst which are online payment systems which ensures an optimum level of security. To prevent fraud, your data are encrypted and then transmitted automatically and directly to the credit card processor. The padlock symbol and the “https” prefix in the address line of your web browser shows that the connection between you and Skateistan is secure and all of your details will be sent encrypted to our donation processor.

If you prefer, you can make your donation by bank transfer or cheque. For more information please see the “What are all of the different ways that I can donate to Skateistan?” section.

How can I ensure that my personal details are not sent to third parties?

Skateistan takes great care to protect the personal data of its donors. This data is transferred encrypted, stored confidentially, and will not be used by third parties for commercial purposes.

How do I know if I am on Skateistan’s mailing list?

To make our administrative processes as simple and as cost effective as possible, when you donate to Skateistan you are given the option whether or not you would like be saved in our system as a Skateistan supporter. This means that you have given us permission to use your e-mail address to send you our newsletter and any other important information, such as updates about how your donation makes a difference. We will never share your email address with anyone else or spam you.

Should you like to be removed from our mailing list, please click the “unsubscribe” from the bottom of the email you receive and you will be immediately be removed from our mailing list.